Cancelling or Changing Your Order
 

Cancellation & Order Modification Policy

We want you to enjoy your Dr. Martens products as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your Dr. Martens item(s) for any reason, please consult our Returns Policy.

Exchanges

If you purchased your Dr. Martens product on store.drmartens.co.uk, and would like to exchange them for a different size or style, please request a Return Authorisation, and return the unworn shoes for a full refund. Then, at any time, place a new order for the correct new size or style. Please consult our Returns Policy for guidelines and procedures.