• United Kingdom
  • Order by phone

    Order By Phone: UK Orders Only

    We can take your order over the phone and offer professional advice on all of our products. Phone orders cannot be tracked through this web site.

    To Place an Order by Phone: 0845 437 3141

    When calling please try to have the product number available so we can assist you. The product number is an 8-digit number starting with a 'P'. You can find the product number on any product page. Click here to view example

    Hours: 8:30 – 5:00 (Mon – Thu), 8:30 – 4:00 (Fri) GMT

  • Delivery & Returns
Delivery & Returns
international delivery information

INTERNATIONAL CUSTOMERS PLEASE SELECT USA & REST OF WORLD REGION FOR INTERNATIONAL SHIPPING OPTIONS AND FOLLOW THE INFORMATION BELOW

(please note that international shipping is not available from our uk region)

When you have selected your purchase(s), first proceed to “Checkout” and then click on the yellow "International Checkout" button at the top right, below the "My Basket" and "Checkout" buttons.

From the International Checkout page, you will be prompted through the remainder of your purchase.

Thanks for shopping Dr. Martens.

Dr. Martens E-Commerce LLC has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers.
Clicking the 'International Checkout' button will transfer you to the International Checkout site along with the information in your shopping cart.
You may pay with international credit cards, PayPal and bank wire transfers. International Checkout will process your payment and guarantee delivery.
Once your order is completed, all inquiries should be directed to International Checkout cs@internationalcheckout.com
Sales Delivery Information

SALES DELIVERY INFORMATION

Please note that during our Seasonal Sales and Holiday period we cannot guarantee Next Day Delivery.
Orders placed during this busy period will be despatched within 1-3 working days of the order being placed.

We are closed for the Holidays; 24th to 27th December 2011 and 31st to 2nd January 2012

Please Call us on 0845 437 3141 if you have any queries.

Cancelling or Changing Your Order

General Policy

Cancellation & Order Modification Policy

We want you to enjoy your Dr. Martens products as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your Dr. Martens item(s) for any reason, please consult our Returns Policy.

Exchanges

If you purchased your Dr. Martens product on store.drmartens.co.uk, and would like to exchange them for a different size or style, please request a Return Authorisation, and return the unworn shoes for a full refund. Then, at any time, place a new order for the correct new size or style. Please consult our Returns Policy for guidelines and procedures.

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Cancelling or Changing Your Order

General Policy

Cancellation & Order Modification Policy

Exchanges