General Policy
Orders placed on store.drmartens.co.uk will normally ship the same day (Monday - Friday) providing the order is placed and credit card authorization has been received prior to 1pm. However, during busy periods this may take longer. We ship all packages using DPD.
Our Delivery Service
Your order can be delivered Monday to Friday (excluding Bank Holidays) anytime between 7am and 7pm; a signature is required on receipt.
If you are not around to take delivery of your parcel the driver will leave a calling card telling you how you can collect it from your local Depot or re-arrange delivery. You can also arrange for your parcel to be left in a safe place or with a neighbour by contacting our Customer Service team on 0845 437 314 (Monday to Thursday 08:30am - 5pm and Fridays 08:30am - 4pm)
The courier will attempt to deliver up to 3 times on consecutive working days (Monday to Friday) If the delivery is not successfully delivered to you after this the parcel will be returned to our Warehouse.
What will I be charged for shipping and handling?
We have a flat shipping charge of £3.95 for all orders under £50. Orders over £50 will ship free of charge.
Do you offer UK Next Day Delivery?
Yes, all of our orders are sent via Next Day Delivery in the UK. To receive UK Next Day Delivery your order must be placed prior to 1pm and will arrive with you the following day (Monday - Friday). However, during busy periods this may be longer.
Our shipping partner, DPD, does not deliver on Saturday or Sunday. So, if you place an order before 1pm on Friday you should receive your order on Monday. In the event of a Bank Holiday, your order should reach you on the Tuesday. Orders placed on Saturday or Sunday will arrive with you on Tuesday, unless there is a Bank Holiday on Monday which will land your order with you on the Wednesday.
Any items that cannot be shipped within this timeframe will be clearly marked on our product description pages, and at checkout.
Do you refund shipping charges?
Shipping charges are refunded if:
We ship an incorrect product
A product was shipped from our warehouse broken or defective
A product was damaged during shipping
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